FAQ

This FAQ should answer any questions you might have, but if we missed anything please call us at 818-424-3595 during our hours and we will be happy to help you!

The Room is a real live game venue where you and 5 other players are locked into a specially themed room with 60 minutes to escape or you will meet your maker. Each room contains clues, hidden compartments, and other hints to find a way to escape.
Yes, but each room has a panic button that opens the door for players to exit the room in the case of an emergency.
The Cabin is a horror theme based experience and can get a little intense. It could scare the faint hearted, but most players would not call it “scary”. The Spaceship is not horror based and is a sci-fi based experience.
Yes. The recommended minimum age requirement is 15 and anyone under the age of 17 must have their liability waiver signed by their parents or legal guardian. They must also be accompanied by an adult aged 18 or over. No one under the age of 12 is allowed in the rooms.
We are ADA compliant and doorways are wheelchair accessible. Players with sight impairments can contact us in advance and we can provide some clues with braille to heighten their experience. There is crouching involved and clues that sight and hearing impaired players need sighted or hearing players for, but everyone can still enjoy the experience.
There are elements of fright in The Cabin, so you might want to consider The Spaceship, but it is clearly up to you. Please let your attendant know of your pregnancy before the game begins.
If you purchase fewer tickets than the maximum number of tickets, you may be playing with other people (which can add to the intrigue).
Yes, you can book the room by contacting us at 818-424-3595 and we can make arrangements; however sharing the experience with other players can actually make the experience more fun.
A minimum number of players is not required. However, groups with smaller than 2 players will find the rooms particularly challenging.
You should arrive 15 minutes before your start time (but no more than 25) in order to fill out paperwork and listen to our rules of the game. Do not be late or the game will start without you!
The game will start on time without you, as this would disrupt the other players and negatively affect the schedule for the rest of the games for that day. You can play the next hour slot if it is still available, otherwise your ticket will not be refunded. Please arrive on time!
Rescheduling: You can reschedule (change your date and time) up to 24 hours before your scheduled time. In order to reschedule you need to call us directly at 818-424-3595. Cancelling: We have a strict No Cancellation/No Refund policy! Please be aware of this before you book your reservation. This includes players who show up late!
The cost is $33.00 per ticket. All booking is done online through our website.
You need to make your reservation online. However, if it’s too close to your preferred time slot call us at 818-424-3595.
If your group is larger than 6 call us at 818-424-3595 for management approval.
Yes, we can always book outside of our normal time slots. In order to do this you must book the entire room. Just call us at 818-424-3595.
We are located at 11500 Burbank Boulevard, North Hollywood, CA 91601. There is plenty of parking in our private parking lot. Please see our Contact Us page for Google Maps Directions.
You only need to bring your group and problem solving frame of mind! Wear clothes that are comfortable for squatting and moving around. If you wear reading glasses then bring them!
We provide lockers with wrist band locks to protect your valuables. We do not allow phones in the room during the game.
Being under the influence will affect your problem solving abilities and distract the other players, so wait to imbibe until after the game!
There are plenty of places to eat and drink on Lankershim Boulevard just blocks from our location.
We can make your next special event such as a Birthday, Graduation, Anniversary, Wedding or even Divorce party an event to remember! Our private parties will provide a unique thrill and experience for everyone! We can shut down one or more of our rooms to the public for as long as needed and can provide a secluded area for your party. We have several options for catering, so call us at 818 424-3595 or contact us online.
We will provide a unique and fun experience for your corporate gatherings with your employees. We record your employees working together as a team to identify their strengths and weaknesses within the workplace. We can shut down one or more of our rooms to the public for the gathering and can provide a secluded area for your gathering. We have several options for catering, so call us at 818-424-3595 or contact us online.
Yes we do! Go to the EVENTS page on our website and you will see a button with instructions on how to purchase gift certificates. The EVENTS page also has a button with instructions that allows you to redeem your gift certificates! Please note that the vouchers are only valid for 1 year.
If you still have any questions, feel free to call us at 818 424-3595 and we can help you with anything else you need!